• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
Designjet 111
Microsoft Windows 10 (64-bit)

I am getting absolutely no output from my Designjet 111.  Display shows that all ink cartridges are full and printheads are good. Even when I try to print a Usage Report Page (Hold Power Button + Press Resume button once), I get a blank page.

 

The Designjet 111 is about ten years old. Is it time to replace it?

 

Thanks in advance.

2 REPLIES 2
HP Recommended

Any chance that the printer sat for an extended period unplugged and unused? The heads may simply be clogged, which will not always be detected. HP has a couple of videos on how to manually unclog heads on machines with removable heads. Check their YouTube channel.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thanks for your reply.

 

Yes and no: The printer is always plugged in and left on, but printing has been sporadic at best. I've tried several of the methods to unclog the heads (if that's the problem), but to no avail. I'm speculating that maybe the intermediate path between the ink cartridges and the printheads may be clogged, but I haven't any idea to to verify and/or correct this. 🤔

 

Replacing the entire set of printheads might fix the problem, but that's pricey fix ($65/printhead) and there's no guarantee that it will fix the problem. I find it totally ridiculous that the price of the ink and printheads are so expensive: To replace all would almost equal the price of a new printer. It's insane. 😠

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.