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‎06-24-2019 09:41 PM - edited ‎06-24-2019 09:42 PM

HP Recommended
Product: HP Officejet 7612
Operating System: Microsoft Windows 10 (64-bit)

During start up, this error suddenly appears "printer failure"Error during startupError during startupSolution 1Solution 1Solution 2Solution 2

2 people had the same question
1 REPLY 1

‎06-27-2019 07:30 AM

HP Recommended

@bteope

 

Welcome to the HP Support Community.

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-7610-wide-format-e-all-in-one-series/5153788/model...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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