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‎06-09-2020 11:20 AM

HP Recommended
Product: HP OFFICE JET 3831
Operating System: Microsoft Windows 10 (64-bit)

HP OFFICE JET 3831 JUST STOPED PRINTING COULOR  HAD NEW INK CARTRAGE

John Finnegan
1 REPLY 1

‎06-12-2020 05:03 PM

HP Recommended

@FINNEGAN54 Welcome to HP Community!

 

I understand that you are unable to print in color.

 

Do not worry. I will try to fix the issue.

 

Please let us know are you able to make the color photocopy without any issue.

 

Windows 10 apps don't print in color to a color printer by default
https://social.technet.microsoft.com/Forums/en-US/59896d75-3042-446c-bde0-43d9cf86ce2d/windows-10-ap...

 

Go to Control Panel>Devices and Printers
　>Right Click on your printer
　　>Go to Printer Properties>Advanced Tab

 

Change the driver to any other one>Click on Apply

 

Immediately change the driver back to the original one>Click on Apply

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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