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csatterfield
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Message 1 of 2
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PRINTHEAD ERRORS

HP Recommended
7610 WIDE FORMAT
Microsoft Windows 10 (64-bit)

I'm DONE WITH hp WIDE FORMAT PRINTERS, I HAVE PURCHASED 2 -7610 WIDE FORMAT PRINTERS IN THE LAST 4 1/2 YEARS PRINTER WORKS FINE THEN PRINTERHEAD ERRORS OUT OF NOWHEREI ONLY USE hp INK CARTRIDGES. SAME THING HAPPENED WITH BOTH PRINTERS

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@csatterfield, Welcome to HP Support Community!

 

This looks like a hardware issue. Refer to the document HP Officejet Printers - 'Missing or Failed Printhead' Error for details.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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