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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Precision306
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Paper Cutting issue

HP Recommended
Designjet 500ps

Designjet 500ps will cut paper when changing paper but will not cut after printing a page. Will go to the location of the cutting tool but will not pick it up.

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Repairatrooper
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HP Recommended

Reference this document on troubleshooting cutter issues: https://support.hp.com/ro-en/document/bpp03309

I have seen the odd case where the carriage hook that is supposed to grab the cutter is broken.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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chris1designjet
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 Dear Sir 

the cutter of the designjet 500 is very robust   open the windows door  bring the cutter from the left side to a place in the middle  and remove it by pulling it up  remove the spring  and open the spring to make more pressure and reinstall it , check the hanger on the carriage if it is in the right position and try . if error persist replace cutter 

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