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‎01-12-2021 10:38 AM

HP Recommended
Product: Designjet 500ps

Designjet 500ps will cut paper when changing paper but will not cut after printing a page. Will go to the location of the cutting tool but will not pick it up.

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2 REPLIES 2

‎01-13-2021 11:03 AM

HP Recommended

Reference this document on troubleshooting cutter issues: https://support.hp.com/ro-en/document/bpp03309

I have seen the odd case where the carriage hook that is supposed to grab the cutter is broken.

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‎02-15-2021 04:05 PM

HP Recommended

 Dear Sir 

the cutter of the designjet 500 is very robust   open the windows door  bring the cutter from the left side to a place in the middle  and remove it by pulling it up  remove the spring  and open the spring to make more pressure and reinstall it , check the hanger on the carriage if it is in the right position and try . if error persist replace cutter 

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