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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Paper Cutting issue

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2 REPLIES 2
01-13-2021 11:03 AM
Reference this document on troubleshooting cutter issues: https://support.hp.com/ro-en/document/bpp03309
I have seen the odd case where the carriage hook that is supposed to grab the cutter is broken.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
02-15-2021 04:05 PM
Dear Sir
the cutter of the designjet 500 is very robust open the windows door bring the cutter from the left side to a place in the middle and remove it by pulling it up remove the spring and open the spring to make more pressure and reinstall it , check the hanger on the carriage if it is in the right position and try . if error persist replace cutter
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