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‎04-18-2019 01:42 PM

HP Recommended
Product: HP Design Jet T770 44in HPGL2

Hello Everyone, 

 

I am having problems with paper loading.

 

When loading roll sizes over 24inches I get a load error. This started a few months ago where whenever I would load 30" wide rolls it would take several attempts for it to load. Now the printer will not load anything over 24" inches wide. I followed all the steps to the best of my knowlwedge. Steps followed; making sure paper is securely loaded, edges are crisp or new, lifting lever for skew, no paper jams, etc. I am bit at a loss here and after 8 attempts with back to back failures I have started to play the song Geto Boys - Still and am day dreaming of kicking this thing to pieces. 

 

Any help would greatly be appreciated. 

 

I have noticed that the far right side of the paper seems to be getting crimped or crumpled. I do not see anything that could be causing this though. 

1 REPLY 1

‎04-18-2019 03:37 PM

HP Recommended

I have fixed my loading issue but now the printer is not receiving any of my files... cue the music. 

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