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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
JayAr_TS
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Message 1 of 6
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Paper Roll Using tracing paper cannot be detected.

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HP Designjet T520 24

Hi, I need some support here:

My HP Designjet T520 24 is printing A3, A4 papers in Single sheet and Multi-Sheet.
But when I try to load, the tracing paper using roller, the error says:

 


"Media Load fail."
"The printer is not able to complete the load because it cannot detect the paper. Try using a different paper and avoid transparent paper types. If the problem persists visit HP support."

 



That's the reason why I am here, asking this problem. How to resolved and how to do troubleshooting.

Is there  some kind of a sensor that I am going to clean to detect TRACING PAPER's?

 

 

Need response ASAP. Thanks

 

 

 

Note: I try a plain paper in a roller. It says: "Paper loaded successfully" and starts printing.

 

5 REPLIES 5
SHThompson
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Message 2 of 6
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I do not think that cleaning a sensor willhelp,, the paper is too transparent to be detected.

If my post resolves your issue please click the accepted as solution button under it.


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You can even click both buttons. . .
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davidzuts
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Message 3 of 6
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You need to find media that has a white strip down the sides which can be removed after printing. I know hp rolls for this type of paper have the strip but not sure about single sheets.

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TOMT520
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Message 4 of 6
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I own a wide format T520 plotter and I am getting a message that has been coming on even though I recently changed the printhead :

 

"The printer is not able to complete the load because it cannot detect the paper types. If the problem perists call HP support'.  

 

Not sure what is causing this but the paper has not changed.  If I turn the machine off and restart, it may work for a while but then go into the error again.  

 

Any thoughts?

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BABY9
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Last week i changed  AmpXL carriage Zim sensor SV . Still status is cannot detect the papre. How to solve the problem ?

WhatsApp Image 2019-05-14 at 10.23.37.jpeg

 

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BABY9
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how long can use printer head ?

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