cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
PAULEDAY
New member
1 0 0 0
Message 1 of 4
2,588
Flag Post

Plotter HP Designjet T120 blue screen and error code B3F41104.

HP Recommended

I have an HP Designjet T120 A1 plotter. It is powered via surge protection. Following a number of power interruptions, I now have a blue screen and error code B3F41104. I cannot find what this error code means. I've tried disconnecting/reconnecting etc. Is this problem terminal, or can it be repaired?! Many thanks

3 REPLIES 3
Shwetha
Level 3
Level 3
48 47 3 6
Message 2 of 4
Flag Post
HP Recommended

Dear Customer,

 

To resolve blue or blank screen errors:

  1. Turn the printer off, then on again.
  2. If possible, perform a Hard Reset from the Support Menu. The Support Menu for the customers is accessible from the error screen by pressing the Power Button continuously for 15 seconds.
  3. Scroll down to Resets, and then Hard Reset.
  4. When prompted, enter the password 3746 to initiate the hard reset.
  5. Turn the printer off, then on again. Verify that the issue is resolved.
  6. Install the most recent firmware upgrade.
  7. If the issue persists, replace the Main PCA.

Regards

HP

Was this reply helpful? Yes No
DJ_Exprt
Level 2
Level 2
29 29 1 0
Message 3 of 4
Flag Post
HP Recommended

Dear Customer,

 

If printer is showing blue screen error during intialization, it points to hardware issue with the printer. As tourbleshooting,

 

1. Please disconenct network cable.

2. Remove inks and printhead.

3. Unload roll and remove sheets from tray.

4. Restart printer and check.

 

If issue persists, then is hardware issue with main pca of print in partricular USB stick that hold firmware of the printer. Hence I request you to contact HP Support for further assistance.

 

Regards,

Prasad

 

Although I am HP Employee

I am speaking for myself and not for HP

 

Please click the Thumbs up icon below to say “Thanks” for helping! .

If my post help resolve your issue, please mark as "RESOLVED

 

 

 

I am an HP employee.
Was this reply helpful? Yes No
gringod
Level 4
78 57 4 7
Message 4 of 4
Flag Post
HP Recommended

Replace CQ890-67105 

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation