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HP Recommended
HP DesignJet 500 Mono 24-in Roll Printer
Microsoft Windows 11

Hi, 

I have one HP Design Jet 500 Mono printer, previously it was connected through USB cable. But suddenly it stopped connecting with USB. I have replaced USB cable also thinking cable might be faulty but still not working.

1 REPLY 1
HP Recommended

Have you tried a different usb port on your computer? Do you get any connection acknowledgement sound when you plug in the USB? If not, it is possible that your formatter has experienced a failure. Have you tried reseating the formatter board?

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