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‎02-15-2023 01:05 AM

HP Recommended
Product: HP DesignJet 500 Mono 24-in Roll Printer
Operating System: Microsoft Windows 11

Hi, 

I have one HP Design Jet 500 Mono printer, previously it was connected through USB cable. But suddenly it stopped connecting with USB. I have replaced USB cable also thinking cable might be faulty but still not working.

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1 REPLY 1

‎02-16-2023 07:37 AM

HP Recommended

Have you tried a different usb port on your computer? Do you get any connection acknowledgement sound when you plug in the USB? If not, it is possible that your formatter has experienced a failure. Have you tried reseating the formatter board?

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