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02-15-2023 01:05 AM
I have one HP Design Jet 500 Mono printer, previously it was connected through USB cable. But suddenly it stopped connecting with USB. I have replaced USB cable also thinking cable might be faulty but still not working.
02-16-2023 07:37 AM
Have you tried a different usb port on your computer? Do you get any connection acknowledgement sound when you plug in the USB? If not, it is possible that your formatter has experienced a failure. Have you tried reseating the formatter board?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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