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‎10-09-2019 08:34 PM

HP Recommended
Product: HP Designjet 800
Operating System: Microsoft Windows 10 (64-bit)

I got a print head error on the yellow print head.  I purchased a new HP print head from Staples and got the same message.  I sent it back to Staples and got another new one.  Same error message.  Cannot get past the error message.

2 REPLIES 2

‎10-10-2019 02:15 AM

HP Recommended

Did you update the firmware ?

 

https://support.hp.com/za-en/document/c06098737 




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‎10-14-2019 05:15 AM

HP Recommended

Yes, I did update the firmware.

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