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06-01-2021 01:32 PM - last edited on 07-13-2021 03:33 PM by RodrigoB
I have a brand new Designjet T250. The Print preview worked on and off (not consistent) when I first installed the drivers a month a go but then started showing a dialogue box stating Print preview version is outdated and a link to HP Support. I have since uninstalled and reinstalled the latest drivers twice (March 15th) with reboots in-between and I still get the same message rather than print preview screen on all applications.
Anyone any ideas?
Thanks in advance Boothy
06-29-2021 01:11 PM
The version of the driver and the version of the HP Print Preview must be the same (middle numbers).
You may need to uninstall everything and reinstall it fresh (first the driver then the HP Print Preview).
There is no older version available.
06-29-2021 01:31 PM
Yes that is what I have done. The driver pack had the print preview in it as well and it still said it was outdated. Then I tried installing the print preview only and it extracted, then configured, then did not install as it is the same version that is already installed.
06-30-2021 06:41 AM - edited 06-30-2021 06:42 AM
Its Crazy but followed all your uninstall instructions (thank you) and it still came up with Print Preview driver outdated. I wonder if it has something to do with when I reinstalled the printer? After following uninstall instructions I restarted then downloaded and installed the driver and print preview in that order.
- HP DesignJet and PageWide XL PCL3 Driver for Windows 61.2102.1.101
- HP Print Preview 2.2102.1.103
After that I added the printer by going to settings / Printers and scanners. From there I found the Designjet T210 and it Installed. Do you think that when I added the printer in this step it installed some older driver or version?
06-30-2021 07:24 AM
The installation of the driver has to be done under Devices and Printer in the control panel no under printers and scanners, i is possible that while doing that you are installing the windows embedded driver, try again the full uninstall and then install under devices and printers and be careful in not installing the Windows driver.
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