• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
HP DesignJet Z9+dr 44-in PostScript Printer with V-Trimmer
macOS 10.15 Catalina

Printing a large file (400 dpi 1:1 at 78 x 43) this dreaded error code appearted after waiting about 1 hour for it to process the file

[Content Removed]

Claims onb panel it is formatting errors

research points to:    Problem Description  -  FW ? EH-PDL parse error

Corrective Action Options

Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean and change HDD, update firmware, repalce Formatter PCA
 

Just printed 4 prints - smaller (25 x 43) no issues

Problems on large files are a chronic mightmare with this printer siunce purchase

Firmware updatged only 2 weeks about by out tech

 

Does anyone have ideas - on deadline and leaving on trip in 72 hours 

• Downsample to 300 dpi perhaps? Sometime file size

• Turn it on and off again?  
• Clear job queue even though there are only a few saved files (inadequately small HP Hard drive led to pas problems - so we cleared qiueue and set to 5 jobs)?? 
• ???????????? 

thank you for any help if anyone sees this

 

 

 

 

1 REPLY 1
HP Recommended

Service manual states that the first step is to perform a hard disk clean using service utilities. Should that fail, replace the harddrive.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.