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‎07-04-2022 08:58 PM - last edited on ‎07-05-2022 07:20 AM by

HP Recommended
Product: HP DesignJet Z9+dr 44-in PostScript Printer with V-Trimmer
Operating System: macOS 10.15 Catalina

Printing a large file (400 dpi 1:1 at 78 x 43) this dreaded error code appearted after waiting about 1 hour for it to process the file

[Content Removed]

Claims onb panel it is formatting errors

research points to:    Problem Description  -  FW ? EH-PDL parse error

Corrective Action Options

Check for latest firmware, reboot, Run the 0001-05 E-box - Delete job manager queue diagnostic, Clean and change HDD, update firmware, repalce Formatter PCA
 

Just printed 4 prints - smaller (25 x 43) no issues

Problems on large files are a chronic mightmare with this printer siunce purchase

Firmware updatged only 2 weeks about by out tech

 

Does anyone have ideas - on deadline and leaving on trip in 72 hours 

• Downsample to 300 dpi perhaps? Sometime file size

• Turn it on and off again?  
• Clear job queue even though there are only a few saved files (inadequately small HP Hard drive led to pas problems - so we cleared qiueue and set to 5 jobs)?? 
• ???????????? 

thank you for any help if anyone sees this

 

 

 

 

Category:
1 REPLY 1

‎07-05-2022 02:29 PM

HP Recommended

Service manual states that the first step is to perform a hard disk clean using service utilities. Should that fail, replace the harddrive.

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