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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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JessikaV
HP Recommended
Good afternoon guys,
So I have a Designjet 500, yes it's old but honestly it is gold and works flawless with everything I need it to do. However this morning I was installing the Designjet 510 drivers and firmware update, drivers all fine, but when I was installing the firmware, it seemed as though it sent it all to the printer and then the screen on the printer showed this picture (attached).
Does anyone know what that pictures means? I've tried everywhere and cant find anyone that knows or has even seen that before?
Thanks a bunch.😊
HP Recommended
Welcome to the HP Community.
My interpretation of the image:
Unplug the printer > wait a few seconds > plug in printer (to appropriate Wall outlet).
The user manual is presented in a clever format - he pick / choose / select method likely reflects the age of the documentation and the device.
A quick check did not find the error / message / image though I might have missed something.
HP Designjet 500 Printer - User's Guide
The reference could certainly be included in a different Troubleshooting document.
Disclaimer
My interpretation aside, I have not used a device of this type in a lot of years.
Verify and check for other reasonable options before yanking the plug from the wall.
For example,
One concern I have: There is no Firmware update listed for Windows 10.
The last viable Firmware Update was released in 2018 and includes up to Windows 8.1
HP DesignJet 500, 510, 800, 815 and 820 Printer Series Firmware Upgrade
Version: A.05.01
Operating Systems:
Microsoft Windows 7 (32-bit)
Microsoft Windows 7 (64-bit)
Microsoft Windows 8 (32-bit)
Microsoft Windows 8 (64-bit)
Microsoft Windows 8.1 (32-bit)
Microsoft Windows 8.1 (64-bit)
Microsoft Windows XP (32-bit)
Microsoft Windows XP 64-Bit Edition
Release date: Aug 7, 2018
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HP DesignJet 500 Printer series
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