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‎04-05-2020 06:19 PM

HP Recommended
Product: OfficeJet Pro 8020

Brand new printer, set up correctly for wireless printing, but every time I try and print anything, it picks up extra sheets of paper and then jams up. Only works if I load one sheet at a time.

1 REPLY 1

‎04-08-2020 05:05 AM

HP Recommended

Hi @JimM58

 

Welcome to the HP Support Community. I'd be happy to assist you with the paper jam. 

 

Please try these steps - Paper Jam Error

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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