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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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04-05-2020 06:19 PM
Brand new printer, set up correctly for wireless printing, but every time I try and print anything, it picks up extra sheets of paper and then jams up. Only works if I load one sheet at a time.
04-08-2020 05:05 AM
Hi @JimM58
Welcome to the HP Support Community. I'd be happy to assist you with the paper jam.
Please try these steps - Paper Jam Error
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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Have a great day!
Asmita
I am an HP Employee