Printer wants to use sheet instead of roll after running out of paper

[Joe165]

When printer runs out of paper during a job, and then a new roll is loaded, the job is dumped.  Also, when  printer runs out of paper and multiple jobs remain in the queue, and when the roll is loaded there doesn't appear to be any other option than to choose a sheet (no roll option is available).

[D Hook]

What model printer?

[Joe165]

T120.