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‎11-22-2021 03:18 PM

HP Recommended
Product: DesignJet T520
Operating System: Microsoft Windows 10 (64-bit)

I am trying to print a banner (size 78in X 24in). My computer has just been connected to the printer so I've never set up printer settings or printed from it yet. However, when I click print and am browsing my printer options...only letter size paper is selected as my paper options. I can create custom sizes but only up to 24X36in. I think that there should probably be a way to tell it to print from the roll, but I can't locate roll anywhere. If it were printing from the roll then possibly I could customize my banner to print larger than 24inX36in, since my roll is 24'' X 150'. Please advise me on how to set up my printer to print from the roll.

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1 REPLY 1

‎11-23-2021 10:53 AM

HP Recommended

Which drivers did you install? You should be using the deignjet/Pagewide XL universal driver. If you allowed the printer to auto install then likely you have a Microsoft driver installed not an HP driver and it will not provide all printing options.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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