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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Coronahec
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Printer

HP Recommended
Hp office jet pro 8600 plus
Mac OS X 10.6 Snow Leopard and older

I get a massage that reads “Pick motor stalled. Press

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TEJ1602
HP Support Agent
HP Support Agent
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@Coronahec, Welcome to HP Support Community!

 

Reset the printer

Reset the printer, and then try to print again.

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

If you are able to print, you do not need to continue troubleshooting.

 

Update the printer firmware

Check for the latest printer updates.

  1. From the home screen on the printer control panel, touch the ePrint icon ().

  2. Wait for the printer to connect to the ePrint server. The ePrint status displays.

  3. Touch Settings on the bottom left corner of the screen.

  4. Touch Printer Update, and then touch Check for Update Now.

If you are able to print, you do not need to continue troubleshooting.

 

Refer to the document HP Officejet Pro 8600 Printers - An 'Out of Paper' or 'Pick Motor Stalled' Displays for further help.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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