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‎07-20-2023 03:02 PM

HP Recommended
Product: HP DesignJet T630 36-in Printer
Operating System: macOS 12.0 Monterey

We have been having print head issues with the large format printer. We replaced the printhead, but now the error is coming back. It will allow a page or two to be printed and then gives the error and will no longer print. Any ideas?

I have checked and the firmware is up to date. 

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1 person had the same question
2 REPLIES 2

‎07-21-2023 07:46 AM

HP Recommended

Can you provide specifics about the error? 

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‎07-23-2023 11:36 AM

HP Recommended

here it is word for word. 

 

The printhead appears to be missing, not detected or incorrectly installed. 

 

0xc10a0002

 

It then asks for Hide or Replace. 

 

We have already replaced the printhead with a new one just 3 weeks ago. 

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