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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Printhead Issues

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07-20-2023 03:02 PM
We have been having print head issues with the large format printer. We replaced the printhead, but now the error is coming back. It will allow a page or two to be printed and then gives the error and will no longer print. Any ideas?
I have checked and the firmware is up to date.
07-21-2023 07:46 AM
Can you provide specifics about the error?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
07-23-2023 11:36 AM
here it is word for word.
The printhead appears to be missing, not detected or incorrectly installed.
0xc10a0002
It then asks for Hide or Replace.
We have already replaced the printhead with a new one just 3 weeks ago.