• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎06-29-2019 11:34 AM

HP Recommended
Product: Latex 310
Operating System: Mac OS X 10.8 Mountain Lion

Changed out printhead on LC/LM and it show up as out of warranty although it was brand new out of box.

1 REPLY 1

‎06-30-2019 12:06 AM

HP Recommended

Check out first expiration date written on printhead...if date expired - replace the PH.. If date is OK try cleaning gold-plated contacts in carriage and printhead and try again. If result is the same - you have to replace PH. If there's no progress - call hp tech support...

Also check latex forum:

https://hplatexknowledgecenter.com/

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.