• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎11-18-2020 12:51 PM

HP Recommended
Product: Dell Optiplex
Operating System: Microsoft Windows 10 (64-bit)

I have been using the Designjet Z3200 24" wide for many years. Had to retire it. I print mostly PDF files. With the Z3200, I could edit colors, brightness, create custom page sizes. Sometimes I want to print a 24" X 36" poster as a 22" X 33" poster. When paper is damaged on the edge (scalloped). I would print an 18" X 24" in portrait mode as a 20" X 24" poster to "center" and trim off the edges.

 

All of these options are gone with the Z9. Cannot edit colors, brightness, create custom sizes, print a 24" X 36" as a 22" X 33" poster. The colors are very dark, the font has all been changed to almost bold. The fine crisp lines are on the font are gone. I talked/argued with hp techs for 2 days. They say the options available for the Z3200 are not available for the Z9. 

 

I use Abobe Acrobat to print the PDF files. Is there some other software I can use to print these and get back the options to edit colors (make more yellow and so on), and edit brightness? All this without have to convert 100's of files into images and print with photoshop.

2 REPLIES 2

‎11-18-2020 11:38 PM

HP Recommended

Which driver are you using? 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎11-20-2020 03:14 PM

HP Recommended

Several long hours over 2 days with 4 different HP support guys. Tried a few different drivers on 2 different computers. It just does not work. The one tech guy sent me a screen shot of what they have when printing a PDF, and I have what they have. He was surprised by the limited options when printing PDF's. I am converting the PDF's to .PNG's as my orders come through and printing with Photoshop. Of course all the colors are a little "off" and I will have to spend a lot of time editing. Still cant get the borderless printing to work on Photoshop. I created all my posters with CorelDraw. I will try to convert them to InDesign if possible. I just started learning the Adobe products this year.
If there are other drivers than the ones on HP, I would like to try them. https://support.hp.com/us-en/drivers/selfservice/hp-designjet-z9-postscript-printer-series/21158678

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.