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‎07-06-2020 08:18 AM

HP Recommended
Product: Envoy 7100Example: Pavilion 65XX
Operating System: macOS 10.15 Catalina

Just printed out on my printer and every other line is faint and every other line is good.  What is causing this?  Thanks for your support

1 REPLY 1

‎07-08-2020 01:49 PM

HP Recommended

@Lapclp, Welcome to HP Support Community!

 

What happens when you make photocopies on the printer?

 

Follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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