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‎04-28-2023 02:31 PM - edited ‎04-29-2023 01:34 PM

HP Recommended
Product: HP DesignJet T230 24-in Printer

When I turn on printer starts checking upgrades, after checking get me a notice : 

"Download Unsuccessful - The printer update could not be downloaded."

on the panel

HPPSdr does not find the printer -Printer ist in the network - if I enter the IP Adress in a browser get the following Messsage

Welcome to nginx!

If you see this page, the nginx web server is successfully installed and working. Further configuration is required.

Is there a way to fix this ?

Many Thanks in advance

Category:
3 REPLIES 3

‎04-29-2023 01:07 PM

HP Recommended

I have never seen HP using NGINX on their printers. I think that either you have a duplicate IP address on the nextwork or have other software installed that is getting in the way. Entering the IP should take you directly to the EWS. Are you able to ping the pritner and does printing work? If yes, you could download the firmware update from support.hp.com. Follow the directions in the readme file for installation instructions.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-29-2023 01:41 PM

HP Recommended

I dont have duplicate IP address, when I enter the IP I see this Message : 

Welcome to nginx!

If you see this page, the nginx web server is successfully installed and working. Further configuration is required.

For online documentation and support please refer to nginx.org.
Commercial support is available at nginx.com.

Thank you for using nginx.

 

I am able to ping printer, but printing doesn`t work.  The printer look like to try update firmware, but I cannot cancled it a do anything. 

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‎05-03-2023 03:12 PM

HP Recommended

Sounds like something went haywire with the formatter, in which case a factory reset may resolve the issue. Service manuals that are readily available online will provide the steps on performing a reset. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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