Problem with Hp designjet 111 roll

[olo69]

Hello

I have problem with Designjet 111 roll. I've reinstalled driver that came with CD, and the newest from website and effect is still the same. When I enter properties screen I see this:

there is no chance to set anything. How can I solve this?

[vinay2]

un install the drivers., download from below said link, install it..

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=4123145&swItemId=pl_84217_5&swEnvOid=4063...

Below link is printer utility, you can access the printer to change the settings..there you can select english language.

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=4123145&swItemId=pl_84218_1&swEnvOid=4063

Keep post us to close the issue.. Best of luck

[Mikeg81]

Hi,

Remove the driver completety from the system, including the registry

Download the driver again, from another computer is possible in case that the file in corrupted.

Reinstall the driver

[olo69]

I did like you said, and it is still the same. I see no options to change language in printer utility software.

Here is a list what I did:

1. Uninstall all the HP printer drivers

2. Opened regedit and remove all "Designjet 111" strings

3. Downloaded driver and install it

4. Downloaded printer utility and install it

5. Run the printer utility. It found my printer. Double clicked on it. Then the website was opened. There is some option here but I see no one to change the language. Below is screenshot - maybe I'm blind but see no such option.

[Mikeg81 · Accepted solution]

Hi,

The System Maintenance Utility will not be related to a problem with the printer driver.

Did you remove the driver as explained on the following doc?

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-bpp03332

[olo69]

I'm using Windows 7 64bit. Here is what I did:

1. Open "printer folder" under "control panel"

2. Highlight Designjet 111 roll printer

3. Hit "delete" but nothing happened (guess it works for windows XP only)

4. Click right mouse button on it and hit "remove". Printer icon then dissapeared

5. Click on "Server properties"

6. Click on "Drivers tab"

7. Click on Designjet 111 roll driver

8. Click on "remove" button

9. Restart computer when prompted

10. Turn on printer

11. Windows show "new hardware" popup" but did not recognize it (driver uninstalled successfully)

12. Download and install driver from link given to me above: http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=4123145&swItemId=pl_84217_5&swEnvOid=4063...

13. Restart computer again when prompted

14. Printer is installed, but problem still exists and properties tab is in foreign language. I still can't set any printing options

[Mikeg81]

Hi,

Here is a document that will guide you to completely delete the driver

https://support.microsoft.com/en-us/kb/102116

[olo69]

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-bpp03332 + https://support.microsoft.com/en-us/kb/102116 = problem solved

Thanx for your help.

Best regards