Problem with printhead Oxc19a0003

[Engsal19]

Hi

There is a problem with my printer HP Officejet Pro 6830.

There is a massage says  Problem with printhead

Oxc19a0003 There is a problem with the prinhead

Thanks

[KrazyToad · Accepted solution]

@Engsal19

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
 

Also update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6830-e-all-in-one-printer-series/5...

If the issue persists please follow the instructions in Steps 3 & 4 in this Link: https://support.hp.com/us-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...

Keep me posted how it goes

Thank you and Happy New Year 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Engsal19]

Hi KrazyToad

Thank you so much for your help but the problem still

[KrazyToad]

@Engsal19

Thanks for keeping me posted

Since the issue persists, it is a Hardware issue

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you