• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎10-15-2017 04:59 AM

HP Recommended
Product: Designjet t795
Operating System: Microsoft Windows 8.1 (64-bit)

Hi ! Im in the middle of purging tubes process, first after restarting it asked me to remove the printheads so i did that and closed its cover ! Soo for now its without printheads ! And then it said G catridge is empty which is im aware of and have a new one ! After i replace the catridge whats going to happen !? Because there is no printhead in it i didnt install dummy PHs because i dont have it !

2 people had the same question
2 REPLIES 2

‎10-15-2017 10:39 AM

HP Recommended

I am really not sure what will happen if you do not have the ink purge heads installed since I have never done it without them. My assumption is it will still send some ink into the tubes. You will not have any indication if the purge worked since the heads have a white piece in them that turns the color of each tube when purging is completed to tell you if the purge worked or not. Another method I use is with a special syringe I have that I am able to draw ink into the syringe which is the same as purging the tube. My main question is why you are purging the tubes. Is there a problem with one or more of your colors? If you need to get heads, below is a link to a source.

 

http://www.partshere.com/online/detail.asp?partno=Q6675-67004

Was this reply helpful? Yes No

‎10-18-2017 02:00 AM

HP Recommended
Thank you so much
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.