• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎08-21-2023 10:12 AM

HP Recommended
Product: Z5600

Printer gave an 8:11 error and HP support suggested the hard drive was to blame. Replaced the hard drive but now it is only initializing to 20% and giving a 79:04 error. I can't access anything on the control panel. Tried to run firmware upgrade from USB but that did not work. Any help is appreciated! 

Tags (1)
Category:
2 REPLIES 2

‎08-21-2023 04:49 PM

HP Recommended

Did you install a correct hard drive for this device that you ordered from HP or just a hard drive you had laying around? These devices require a specific drive that is pre-formatted and has the operating system pre-installed at the factory. There is no way to use just a blank drive. If you are using the correct drive you may want to remove all supplies and power up the unit and then install supplies when prompted.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-04-2023 03:16 AM

HP Recommended

Hi

I have recently replaced the carriage belt on my HP Z3200PS. On reassembly I was getting 79.04 errors just by attempting to load paper. I noticed that the head unit seemed to be more or less in the same place when they occurred. Started to suspect the encoder strip. I had already inspected and cleaned it when the printer was in pieces. Anyhow, I got a small piece of lint free cloth and soaked it with distilled water. I squeezed out all the excess water and then in a u shape ran the cloth along the entire length of the encoder. Result: 79.04 error disappeared!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.