-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Replacing Printheads is not completed
![Sign in](/html/assets/sign-in-banner.png)
Create an account on the HP Community to personalize your profile and ask a question
11-01-2019 03:00 AM
I replaced my printheads. The plotter also recognises the printheads.
But is does not complete the procedure by its own.
In het instructional video it shows i should hear a sound after placing them. But i dont hear any sound so i get stuck in the menu over and over again. I cleaned de receiving pads of the plotter. The printheads are new and original HP.
11-02-2019 05:22 PM
Hi,
turn off printer when carriage unit is in the middle of printer
and take out printhead and inks while printer is turned off
turn on printer when printer ask for printhead and inks
install in the printer
90% chance printer will accept print heads let me know how you go
11-14-2019 03:22 AM
Last days I tryed everything multiple Times. I downloaded the new version firmware and try'd to update through the webacces. But it doesn't work because the plotter is busy trying to replace the printheads.
I Called HP support . They think it is an electrical problem or the ink-hoses can be stuffed so the ink doesn't reach the printheads. But i find fress ink in the printheads.
Any suggestions how to update the firmware anyway?
Didn't find what you were looking for? Ask the community