cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
WimTwisk
New member
4 3 0 0
Message 1 of 6
384
Flag Post

Replacing Printheads is not completed

HP Recommended
HP designjet 1100pS 44
Microsoft Windows 10 IOT

I replaced my printheads. The plotter also recognises the printheads.

But is does not complete the procedure by its own.

In het instructional video it shows i should hear a sound after placing them.  But i dont  hear any sound so i get stuck in the menu over and over again. I cleaned de receiving pads of the plotter. The printheads are new and original HP.

 

5 REPLIES 5
HJ47
Level 3
69 68 2 3
Message 2 of 6
Flag Post
HP Recommended

Hi, 

turn off printer when carriage unit is in the middle of printer 

 and take out printhead and inks while printer is turned off

turn on printer when printer ask for printhead and inks 

install in the printer 

90% chance printer will accept print heads let me know how you go

 

Was this reply helpful? Yes No
WimTwisk
Author
New member
4 3 0 0
Message 3 of 6
Flag Post
HP Recommended

i'm sorry.

It didn't work. He is still aksing to replace the printheads en gets stuck on trying to complete that. 

Was this reply helpful? Yes No
HJ47
Level 3
69 68 2 3
Message 4 of 6
Flag Post
HP Recommended

please check firmware may be you have old firmware!

If you dont know how to update the firmware let me know I will  help you .

thanks

Was this reply helpful? Yes No
WimTwisk
Author
New member
4 3 0 0
Message 5 of 6
Flag Post
HP Recommended

Last days I tryed everything multiple Times. I downloaded the new version firmware and try'd to update through the webacces. But it doesn't work because the plotter is busy trying to replace the printheads.  

I Called HP support . They think it is an electrical problem or the ink-hoses can be stuffed so the ink doesn't reach the printheads. But i find fress ink in the printheads.

Any suggestions how to update the firmware anyway?   

Was this reply helpful? Yes No
WimTwisk
Author
New member
4 3 0 0
Message 6 of 6
Flag Post
HP Recommended

PS the plotter does not seem to have an USB connection on which i could try a USB stick with firmware.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation