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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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This can be caused by a dirty or defective line sensor. If the print head has leaked then ink gets smeared on the sensor, effectively blinding it. Look for excessive ink around the service station. These heads do leak, and if that has happened it will need replacing and the sensor cleaned. The sensor cleaning brush may also need replacing if it is covered in ink. Normal color is a tan color. If black, it is polluted with ink!.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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