Roll unload error!

[15-ec0051nf]

Hello everyone !

I can no longer print with my printer.

When it was working fine, all of a sudden it said "Error unloading the roll!" "

It actually starts printing and gives stops, then "Roll unloading error!" "

So I changed the roll to see and it doesn't change a thing.

I have reset the factory settings and it doesn't change a thing.

Do you know my problem?

Thank you in advance

[15-ec0051nf]

UP ! 😣