• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
DesignJet T830 (F9A30B)
Microsoft Windows 10 (64-bit)

I have tried scanning documents to pdf or tiff format to PC or to USB but the files cannot be read. It is ok if i scan it to JPEG format.

May I know what is the problem?

 

Thank you.

 

Lau

1 REPLY 1
HP Recommended

Hi!

 

This a firmware related issue, make sure you have the latest version installed.
The module of the firmware that process compression in this files format (PDF and TIFF) gets easily corrupted during abrupt shutdown or non volatile memory errors. Reinstalling the firmware solves the issue but definitive solution is to upgrade firmware. 

 

Hope it helps!

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.