• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎02-02-2019 06:50 PM

HP Recommended
Product: Scanjet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

I purchased a ScanJet Pro 7740 last year and have loved it.  Needed both wide print format and larger scanner bed.  Over Christmas I built a new PC which finally forced me to upgrade to Windows 10 (from 7). Evidently the Window 10 drivers for this device are seriously lacking.  I can no longer scan large items.  It appears to limit what can be scanned to 8.5" x 14" even though the scan bed is 11" x 19". Drivers also do not support high resolution scanning (300 dpi is it).  I'm hoping someone can show me that I am wrong, otherwise I cannot retire my old computer.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-02-2019 09:48 PM

HP Recommended

Hi,

The top ADF supports up to US Legal and up to 300 dpi.

 

Change the Source to Flatbed Glass within the HP Scan software, then higher resolutions and sizes become available.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-02-2019 09:48 PM

HP Recommended

Hi,

The top ADF supports up to US Legal and up to 300 dpi.

 

Change the Source to Flatbed Glass within the HP Scan software, then higher resolutions and sizes become available.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.