Scanner aliment issue

[Riya_1977]

Subject: DesignJet T830 MFP – Scanner Alignment Issue

Hello,

I'm having an issue with my DesignJet T830 MFP. The scanner alignment is not correct. I've attached a sample scanned image for reference.

Scanner calibration also fail due to this issue.

Has anyone experienced this before or can help me resolve it?

Any guidance would be appreciated.

Thanks!

[Rita_R2]

Hi, @Riya_1977, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue: 

Resolve print quality issues with the HP Print Quality Diagnostic app | HP Managed printers

Fix Alignment Errors on HP Printers | HP Printers | HP Support

https://support.hp.com/us-en/document/ish_11519204-6896593-16

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[Riya_1977]

Hi,

Please check the scanned image. There are two issues:

1. A black line.

2. Alignment issue on both the right and left sides of this black line.

Thanks!