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mickey6262
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Solved!

Setting up Scan folder

HP Recommended
Designjet T830
Microsoft Windows 10 (64-bit)

Trying to set up a scan folder,  Designjet T830,  plug into One computer only,  using an ethernet cable and 5 port switchbox.  No issue installing the printer and printing to the T830. 

Created and shared network folder, name it T830Scans.  at the embedded web server, select Scan to Network tab. fill in needed information,  network path.  click save and test.   I will get an error unable to connect to the remote destination.  

Since this is a basic setup, Switchbox between the computer and T830.  Do I have to do something different?   also there is no internet connection available.   

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juannqn
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Hello,

 

let me share another document just in case:

 

https://support.hp.com/us-en/document/c05132977

 

have you setup a password to share the folder?

 

if not try to setup an account and password and try again.

 

also you can check if your printer has latest firmware version installed:

 

 

https://support.hp.com/gb-en/drivers/selfservice/hp-designjet-t830-multifunction-printer-series/8764...

 

there was some changes related with scan to network authentication

 

Cheers and GL

I am an HP employee

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rasheddul
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Hi, Thanks for contact with HP Support Forum.

 

Please check the below link with details support: https://support.hp.com/us-en/document/c02588080

 

 

I hope that answers will support to concern adequately. Let me know! Good luck 


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

Thanks,
Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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juannqn
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Message 3 of 3
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HP Recommended

Hello,

 

let me share another document just in case:

 

https://support.hp.com/us-en/document/c05132977

 

have you setup a password to share the folder?

 

if not try to setup an account and password and try again.

 

also you can check if your printer has latest firmware version installed:

 

 

https://support.hp.com/gb-en/drivers/selfservice/hp-designjet-t830-multifunction-printer-series/8764...

 

there was some changes related with scan to network authentication

 

Cheers and GL

I am an HP employee

View solution in original post

Was this reply helpful? Yes No
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