• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC

‎10-30-2026 01:46 PM

HP Recommended
Product: SmartStream
Operating System: Microsoft Windows 11

Hello, recently when I install SmartStream on a Windows 11 PC that is up to date with patches, it forces me to run SmartStream as an administrator.  If it is not run as admin, the app itself will not start.  Everything works fine when run as admin, except I can no longer drag and drop files into the app.  It forces me to pick files by browsing to them in an open file dialog.  I have tried reinstalling SmartStream multiple times, including by logging in as the admin account, and then logging back in as the standard user to run it once it is installed.  I have also logged in as the standard user and right clicked the installer to install as admin.  The PCs are on a corporate domain, so user accounts are standard domain user accounts and domain admin accounts. Has anyone seen this or have a fix for this issue?  Thank you.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->