SmartStream lost licenses

meimaddin · ‎09-12-2022

Hardware: some Windows10 Workstations, HP PageWideXL4100 printer. Software: SmartStream Ver. 12.2, License Manager Ver. 9.3

There where two licenses, one for the HP PageWide XL4100 and one for the Preflight:

Both licenses where installed and worked.

But then, the License server lost the licenses. I could download them, but when trying to install, this failed:

SmartStream not longer works. How can i get working licenses again?

Repairatrooper · ‎09-12-2022

When it comes to licensing issues like this I would contact HP directly as you are more likely to get a resolution.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

meimaddin · ‎09-13-2022

I already lost at least an hour in the HP support telefone service waiting for the next agent. No one was responsible or knows, who is responsible. If anybody has a hint where to get an answer, that would be very helpful.

Thank you

Repairatrooper · ‎09-13-2022

I have escalated your post to the moderators asking them to have an agent who is responsible for Smart Stream licensing to reach out to you.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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