System error: 0021-0002-0061

[Animeshh]

Need some guidance for the issue.
Printer - HPZ6
System error: 0021-0002-0061
Restart the device. Check that your firmware is up to date. If the problem persists, call your support representative.

[70007]

Hello Animeshh,

Thank you for posting your concern,

Printer System Error 0021-0002-0061

This error code indicates an issue with the printer's service station. To address the problem, follow these steps:

1. Restart the Printer:

   • Turn off the printer, wait a few moments, and then turn it back on. This can sometimes clear temporary faults.

2. Update Firmware:

   • Ensure that the printer’s firmware is up to date. Having the latest firmware can resolve many issues and improve overall performance.

3. Check for Obstructions:

   • Inspect the service station area for any paper jams or carriage jams. Removing any obstructions might resolve the error.
   • Enter in service menu ,
   • 
   • Run the 0021-02 Service station SVS- Check Service station motor diagnostic and check if the Service station motor check is OK. If same error it need replcement. 

4. Contact HP Support:

   • If the error persists after completing the above steps, it is recommended to contact HP support for further assistance. They can provide additional guidance and support to resolve the issue.