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‎08-21-2023 04:49 PM

HP Recommended
Product: HP DesignJet T125 24-in Printer
Operating System: macOS 10.13 High Sierra

The cutter on my T125 24" printer has started jamming - scrumpling the paper rather than cutting and jams within a couple of inches from the left edge.

It has only printed about 1,500 square feet, mostly sheet paper but also about 2 rolls (2'x150') of regular HP paper and 1 roll (2'x100') of HP Heavyweight paper.

Problem first started with the regular weight paper, but it would still cut heavyweight paper.

Now it jams on both types of paper.

Any info about how to check or adjust or repair?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2023 10:41 AM

HP Recommended

Common issue on printers that use the same cutter as yours. Cutter needs to be replaced. https://www.amazon.ca/CQ890-60238-CQ890-67066-Floating-Assembly-Designjet/dp/B07HDDP4WD

 

There are also sellers on Ebay showing a replacement gear that is made out of metal but I have never tried it so I cannot vouch for that fix.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1

‎08-22-2023 10:41 AM

HP Recommended

Common issue on printers that use the same cutter as yours. Cutter needs to be replaced. https://www.amazon.ca/CQ890-60238-CQ890-67066-Floating-Assembly-Designjet/dp/B07HDDP4WD

 

There are also sellers on Ebay showing a replacement gear that is made out of metal but I have never tried it so I cannot vouch for that fix.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No
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