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HP Recommended
Microsoft Windows 11

HI, 

 

the machine T1700 Design jet won't go pass the logo, it's stuck on the HP logo. I d'ont have access to the main menu. So I can't change the ink or load paper. 

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Download the current firmware to a usb key. Then power off the device and insert the USB key into the front usb port by the control panel (preferred) or into the usb slot on the formatter. Power on the device and it should detect the firmware update and prompt to install it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

3 REPLIES 3
HP Recommended

Download the current firmware to a usb key. Then power off the device and insert the USB key into the front usb port by the control panel (preferred) or into the usb slot on the formatter. Power on the device and it should detect the firmware update and prompt to install it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thank you. It work perfectly 🙂 

 

Have a great Day 

HP Recommended

This solved my problem as well - thank you!!

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