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‎12-30-2022 10:48 AM

HP Recommended
Product: HP DesignJet T230 24-in Printer
Operating System: Microsoft Windows 11

I get the error message when trying to install brand new cartridges. Is there a way to fix this?

 

 

feil_patron gul.jpgerror.jpg

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1 person had the same question
2 REPLIES 2

‎01-02-2023 10:44 AM

HP Recommended

Brand new HP cartridges or third party? Does there appear to be excess ink in the printhead when you go to install the cartridges. A leaking printhead could cause this problem.

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‎01-08-2023 04:07 AM

HP Recommended

Brand new HP cartridges- 

Actually I thought maybe the cartridges were old/ broken when I received them so I ordered a new set, but the same error message appeared.

The plotter is rarely used and this is the first cartridges I have replaced. The guarantee expired a couple of months ago of course- 

Don't know what else to do as the information from the information window is so sparse...

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