T2530 Won't Auto-Select Correct Roll

[Erik15146]

We've recently purchased a DesignJet T2530 to replace our old Gestetner that needed parts that are no longer available. We've had it for about a month now and we've been having issues getting it to print to the correct roll the entire time. We have a 36" wide roll loaded in Roll 1 and a 30" wide roll in Roll 2. When printing drawings either from AutoCAD or from Adobe PDFs, 24"x36" drawings would print in portrait (24" wide) to the 30" wide roll instead of in landscape (36" wide) to the 36" wide roll. Also, 30"x42" drawings would auto-select to print portrait (30" wide) to the 36" wide roll instead of to the 30" roll. We called our service contract provider and they came out, looked through a bunch of settings, and ended up downloading the full driver with the PS and HPGL2 drivers, set a custom .PC3 file for AutoCAD to force the printer to print 24"x36" drawings on the 36" roll after we tell it to at the printer, and everything worked fine for a few days. Service came out again, changed a few more settings in the Printer Properties, ended up needing to replace the touchscreen because it was bad right out of the box, and again it worked fine for a few day. Most recently this week, it started printing 30"x42" drawings 42" wide on the 36" roll, cutting off 3" on either side of the drawing. Service came out again yesterday, was here for about an hour, insisted it is absolutly not the machine and it has to be an issue with AutoCAD and Adobe (which seems odd since it has the same issues from both programs), tried a factory reset of the printer to no avail, and basically said it's just not going to auto-select the right roll, so we'll have to change the settings in the Properties every time we print something. Then, after he left, the custom .PC3 file he set up before (as previously mentioned) stopped working properly and the 24"x36" drawings started printing out on the 30" wide roll again. As it sits now, when I print a drawing, I have to go in to the Printer Properties from the print window, select the correct size paper, select the correct roll, and select the correct orientation in order to get it to print correctly. I just set custom .PC3 files in AutoCAD for this so I don't have to always go through this when printing from AutoCAD, but I still have to manually change all these settings for every drawing I print from Adobe and I don't know if these custom .PC3 settings will decide to quit working again like the last time.

Has anyone else had this issue on this model printer and, if so, have you found a fix for it to get it to auto-select the correct roll size?

[Mikeg81 · Accepted solution]

Hi,

Go to the printer Embedded Web Server and select use exact roll width.

Also, make sure the drawing was generated landscape as the application will overwrite any settings on the driver and the printer.

[Erik15146]

Looks like that was it. Thanks very much. After two separate techs looking at this problem a half dozen times and not being able to fix it, we were getting pretty frustrated.

Thanks again.

[AaronC]

I am having the same problem with the rolls not automatically switching on my T3500ps.  Any suggestions?  I also get incorrect out of paper messages a lot

[CADMan39]

Where do I find this setting that says "exact roll width"?

right now I'm in all the settings and don't see that option.

on the "Main" tab it tells me the width of both rolls (Roll 1 36" and Roll 2 24") but that's it.