• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC

‎07-14-2025 07:58 AM

HP Recommended
Product: T2600Dr
Operating System: Microsoft Windows 11

Hello,

 

I have a problem with with a T2600dr.  Very often (not generally) the paper which has to be cut gets a loop over the whole width and the edge is to high up for being cut, (see pictures - paper loop on the left side and cutter on the right) which leads to tearing the paper when the cutter shall cut it.

I've calibrated the paper feed and firmware is from March 2025. 

There is some problem with the paper transport I guess. But it's not always. I don't believe there is something in the paper path.

Can anyone help? Thank you.

 

IMG_1971.jpgIMG_1970.jpg

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.