• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎11-09-2015 03:19 PM

HP Recommended
Product: DesignjetT3500
Operating System: Microsoft Windows 7 (64-bit)

Just installed a new T3500PS . can we scan to PDF files other then PDF/A mode?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-10-2015 09:38 AM

HP Recommended

Hi,

 

Yes, you need to change this setting on Adobe :

 

- Edit

- Preferences

- Documents

- PDF/A View Mode

- View documents on PDF/A mode

- Change to Never

 

Here is some more info about Adobe PDF/A

http://help.adobe.com/en_US/acrobat/X/pro/using/WSd7ad1123a4c5dffe-5183c8012b97790144-8000.html

 

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-10-2015 09:38 AM

HP Recommended

Hi,

 

Yes, you need to change this setting on Adobe :

 

- Edit

- Preferences

- Documents

- PDF/A View Mode

- View documents on PDF/A mode

- Change to Never

 

Here is some more info about Adobe PDF/A

http://help.adobe.com/en_US/acrobat/X/pro/using/WSd7ad1123a4c5dffe-5183c8012b97790144-8000.html

 

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No

‎12-21-2016 10:19 AM

HP Recommended

Unforunately, the above answer only addresses how Acrobat handles PDF/A files. It doesn't change how the T3500 creates the file itself. We've recently asked that the HP Development team replace the PDF/A scan standard on our deployed units and it's a work in progress. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.