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‎03-30-2023 02:11 AM

HP Recommended
Product: HP DesignJet T520 36-in Printer

Hi, after turning on, my T520 shows HP Logo in his display, than the display turns into a blue screen and shows a code : "B35C3388" . Than I can only restart the printer and it happens the same... What does this error(code) mean?

Google don't show me anything about this code. Any idea?

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2023 08:20 AM

HP Recommended

The part number you need is CQ890-67105. HP's retail price is under $40.00, however they do not sell direct to end users. I show the price so you don't pay a super inflated price for it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎03-30-2023 04:07 AM

HP Recommended

The most common cause is corrupted firmware that is on a USB drive connected to the main board. You can get replacement USBs cheaply on eBay.




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2 people found this reply helpful
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‎03-30-2023 08:20 AM

HP Recommended

The part number you need is CQ890-67105. HP's retail price is under $40.00, however they do not sell direct to end users. I show the price so you don't pay a super inflated price for it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No
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