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‎09-23-2023 02:18 PM

HP Recommended
Product: T730
Operating System: Microsoft Windows 10 (64-bit)

Until yesterday, the printer was printing 36" x 24" drawings just fine with a 36" roll.  I had not changed anything in the driver or the settings, but now all of a sudden it is rotating the print 90 degrees so there is a lot of paper waste.  I have tried everything I know to solve this problem but nothing works.  Is this a driver issue?  Or  what?

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1 person had the same question
2 REPLIES 2

‎09-24-2023 11:05 AM

HP Recommended

A driver issue is a real possibility and often caused by a Windows update that triggers a driver refresh and the correct HP drivers get replaced with Microsoft generic drivers that do not support all functions well or at all.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-24-2023 11:53 AM

HP Recommended

Yes, that appears to have been the problem.  I did a system restore which took almost all day and the problem was solved.

 

However, how do I prevent it from happening again?

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