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Microsoft Windows 10 (32-bit)

My T790 will not load paper roll - in the display it keeps saying "Remove paper roll from sheet path" - but there is no paper in the path? What do I do? The printer will not take sheets anymore?
Kind Regards 
Ole Elmstrom
IMG_20211112_091159.jpg

1 REPLY 1
HP Recommended

The paper sheet sensor is dirty ( probably dusty )so the printer wrongly thinks that there is paper loaded in the sheet path.

Use compressed air to clean a paper sheet sensor. The circle shows where is the sensor location, there should be a small cut or hole in the plastic.

 

sheet sensor.png

 

 




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