• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
Microsoft Windows 10 (32-bit)

My T790 will not load paper roll - in the display it keeps saying "Remove paper roll from sheet path" - but there is no paper in the path? What do I do? The printer will not take sheets anymore?
Kind Regards 
Ole Elmstrom
IMG_20211112_091159.jpg

1 REPLY 1
HP Recommended

The paper sheet sensor is dirty ( probably dusty )so the printer wrongly thinks that there is paper loaded in the sheet path.

Use compressed air to clean a paper sheet sensor. The circle shows where is the sensor location, there should be a small cut or hole in the plastic.

 

sheet sensor.png

 

 




My profile on LinkedIn

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.