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‎08-01-2023 08:58 AM

HP Recommended
Product: T795

Customer replaced the MK-Y Printhead because printer said it must be replaced.  But same error with new printhead again.

Red X blinks. And under information there is no error number behind the # sign, you know.

What can you try.

Thank you

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1 REPLY 1

‎08-01-2023 05:40 PM

HP Recommended

There are noted issues with some revisions of firmware causing printhead rejection. This issue was addressed by release IG_10_04_00.1. I would confirm the firmware is up to date as a first step.

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