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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
MWagnersen
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Message 1 of 3
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There is a problem with the printer or inksystem

HP Recommended
HP DesignJet T125
Mac OS X 10.10 Yosemite

Hi
I got a DesignJet T125 printer - a peace of paper got stuck - I removed it - then  I changed the black ink - but now the printer will not print.
Message is: There is a problem with the printer or ink system. Turn printer off then on. If the problem persists, contact HP.
There was no errorcodes. I have tried to turn it of - removed all cables - re-plugged them and re-startet the printer - but nothing helps.
Can sombody help me?
BG
Marianne

2 REPLIES 2
Repairatrooper
Level 13
Level 13
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Message 2 of 3
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HP Recommended

Remove the printhead and all supplies and start the unit with no supplies and wait for it to prompt for install of supplies and then follow instructions to reinsert supplies

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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MWagnersen
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Message 3 of 3
Flag Post
HP Recommended

Thanks - I will try and se if it helps 🙂
BG Marianne

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