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‎07-08-2021 04:24 AM

HP Recommended
Product: HP DesignJet T125
Operating System: Mac OS X 10.10 Yosemite

Hi
I got a DesignJet T125 printer - a peace of paper got stuck - I removed it - then  I changed the black ink - but now the printer will not print.
Message is: There is a problem with the printer or ink system. Turn printer off then on. If the problem persists, contact HP.
There was no errorcodes. I have tried to turn it of - removed all cables - re-plugged them and re-startet the printer - but nothing helps.
Can sombody help me?
BG
Marianne

Category:
1 person had the same question
2 REPLIES 2

‎07-08-2021 02:45 PM

HP Recommended

Remove the printhead and all supplies and start the unit with no supplies and wait for it to prompt for install of supplies and then follow instructions to reinsert supplies

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-09-2021 05:58 AM

HP Recommended

Thanks - I will try and se if it helps 🙂
BG Marianne

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