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‎09-14-2019 05:12 AM

HP Recommended

would you please give information about eror code. How can I solve this problem.HP EROR CODE.jpg

1 REPLY 1

‎09-16-2019 07:55 AM

HP Recommended
According to service manual: Error code: 24:11 Cause: PrintMech to ISS Top cable does not seem to be connected
Solution: Try the following.
● Check that the PrintMech to ISS Top cable cable is not damaged.
● Check that the PrintMech to ISS Top cable is correctly connected to the PrintMech PCA and ISS Top PCA.
● Replace the PrintMech to ISS Top cable (which is included in the Electronics Module Cable Kit).
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