• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Locked

‎09-14-2019 05:12 AM

HP Recommended

would you please give information about eror code. How can I solve this problem.HP EROR CODE.jpg

1 REPLY 1

‎09-16-2019 07:55 AM

HP Recommended
According to service manual: Error code: 24:11 Cause: PrintMech to ISS Top cable does not seem to be connected
Solution: Try the following.
● Check that the PrintMech to ISS Top cable cable is not damaged.
● Check that the PrintMech to ISS Top cable is correctly connected to the PrintMech PCA and ISS Top PCA.
● Replace the PrintMech to ISS Top cable (which is included in the Electronics Module Cable Kit).
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.