• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎03-02-2024 02:07 PM

HP Recommended
Product: HP DesignJet Z5200 44-in Photo Printer
Operating System: Microsoft Windows 11

I am trying to align the printheads on my HP DesignJet Z5200. I am able to successfully load a sheet of A3 paper in the landscape position. The message on the main screen however still says to "load paper for printhead alignment". I have tried removing and re-inserting all of the print heads, power cycling the machine, and re-loading the paper.

Category:
1 REPLY 1

‎03-02-2024 06:51 PM

HP Recommended

You might try a larger piece of paper.  Are you able to load a roll?  Does the printer come to "Ready" before you start the alignment?

I don't work for HP....I just repair their printers.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.