Unresponsive HP Support

[TSCOORD-GSL]

A case for plotter repair is registered on 27/06/2025,  Payment for the service engineer visit completed on 10/07/2025. Tax invoice was requested, but the same wasn't provided citing the case isn't closed in need of spares. Quotation for spare part shared on 15/07/2025 and with no option to contact HP support for getting clarity on the Invoice part, the payment for the Spare parts was completed on 05/09/2025. Since then there is no information about the case being made available by either HP or the Service provider. Service provider is clueless about the part delivery estimate and their is no option to get status of the complaint known on your IVR. The option to send mail on [email protected] for tracking complaint status is bogus and fake as we are trying it for past one week but every time the response is standard, "Thank you for reaching out, we are collecting the status details and we'll respond shortly", but no response ever comes. It seems that HP team is not at all bothered with the customer's plight. Current status is that neither the plotter is repaired, nor the GST invoice is provided, even after multiple attempts. This is an escalation ticket and must be attended by some senior executive who is able to resolve the issues.

[Repairatrooper]

this is a user to user support forum and in no way an official connection to HP Support or HP executives. I have escalated your post in the hopes that someone can forward your information to someone who can assist you.